ML
MaSotobe L
1 reviews | Active since Feb 2018
28 Feb 2018, 10:01
MTN SIM Swap
I have been trying to do a sim swap since yesterday since my phone was ******. I first tried calling the call centre which they told me i failed to answer questions, try the *173# option. from then this option has been offline till today. I called them again was told to try again in an hour, still the *173# option will not work. I HAVE TRIED NUMEROUS TIMES with no avail. What do I do now? Ive been with mtn for many years, this has got to be the worst service I have ever received.
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MTN South Africa's replyOfficial
28 Feb 2018, 10:40Good day MaSotobe,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with an alternate contact number so that we may escalate your query through to management for urgent assistance.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply28 Feb 2018, 10:40
Official
Good day MaSotobe,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with an alternate contact number so that we may escalate your query through to management for urgent assistance.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
ML
MaSotobe L's updateReviewer Update
28 Feb 2018, 12:16my work number: *** email:***
I have tried again with another new sim card and they say my sim swap has failed again. The number I want to do the sim swap for is *** and one cannot remember all the answers to those questions, especially after the trauma of having a cellphone ******. please assist me as everything from my cellphone banking and everything else is registered with this number. My life is currently on hold because of this as I have no other contact number available to use.
ML
MaSotobe L's update28 Feb 2018, 12:16
Reviewer Update
my work number: *** email:***
I have tried again with another new sim card and they say my sim swap has failed again. The number I want to do the sim swap for is *** and one cannot remember all the answers to those questions, especially after the trauma of having a cellphone ******. please assist me as everything from my cellphone banking and everything else is registered with this number. My life is currently on hold because of this as I have no other contact number available to use.