MTN Sim suspension

<p>Below is a description of my dilemma, which is yet to be resolved. I am at wits end right now:</p> <p> </p> <p>Thanks.</p> <p>My banking details have changed but I'll make the changes in store.</p> <p><br />Regards.<br /> <br /> <br /> <br /> <br /> <br />Legal Action Department via mtn.com <br />Nov 4 <br /> <br /> <br /> <br />to me<br /> <br /> <br /> <br /> <br /> <br /> <br />Good day</p> <p>Thank you for your email.</p> <p>Please note that the balance on the account is R 1,673.83 .</p> <p>Kind regards,<br />***x<br />Legal Department<br />MTN SA</p> <p><br /> <br /> <br /> <br /> <br />***x to MTN<br />Nov 17 (4 days ago) <br /> <br /> <br /> <br />to cim_legal<br /> <br /> <br /> <br /> <br /> <br /> <br />Good day</p> <p>I had made payment to the account in the amount of R1700 on 11 November 2016, at the Parow Centre Upper Level branch. Melany emailed the proof of payment to your legal department. On Tuesday 15 November the issue of the suspended sim card had not been resolved.</p> <p><br />My sim card is still suspended/ blocked. Kindly attend to having the sim unblocked in order for me to use the service.</p> <p><br />How long will this take?</p> <p><br />Thanks.<br />073 ***X ***- cell number not in use as sim is still blocked.<br /> <br /> <br /> <br /> <br /> <br />***x to MTN<br />1:02 PM (1 hour ago) <br /> <br /> <br /> <br />to cim_legal<br /> <br /> <br /> <br /> <br /> <br /> <br />Please not that my situation has not changed and I have gotten ZERO feedback from MTN.</p> <p>This is unprofessional, to say the least.</p> <p><br />Kindly attend to my enquiry as a matter of urgency.</p> <p><br />I can be contacted at 021 ***x between 7am and 3:30pm, as my cell number is still blocked.</p> <p> </p> <p>Please, can someone help to to resolve this matter.</p>