NJ
Nosipho J
1 reviews | Active since Aug 2019
02 Aug 2019, 12:29
MTN SIM register failed
My MTN sim card reads as Register failed no matter which phone I put it in. I wasn't using the SIM for a while but it was always working properly when I used it. I don't know what to do as this SIM never gave me issues before and I urgently need to use this SIM again.. this is frustrating as I've never had such a problem with MTN before. How can this be fixed? Yes I've tried switching off the phone for hours, trying on different phones, it's been like this weeks. I'm at my wits end & don't know what to do at this point
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Replies (2)
MTN South Africa's replyOfficial
23 Aug 2019, 19:11Good Evening Nosipho
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please can you provide me with the number your query is about so I can investigate. Also if you can include your alternate contact number.
When posting numbers on Hello Peter please use the "Private reply" option, so we can view the numbers.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Jessica
Complaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please can you provide me with the number your query is about so I can investigate. Also if you can include your alternate contact number.
When posting numbers on Hello Peter please use the "Private reply" option, so we can view the numbers.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Jessica
Complaints Management team
Best regards,
MTN South Africa's reply23 Aug 2019, 19:11
Official
Good Evening Nosipho
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please can you provide me with the number your query is about so I can investigate. Also if you can include your alternate contact number.
When posting numbers on Hello Peter please use the "Private reply" option, so we can view the numbers.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Jessica
Complaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please can you provide me with the number your query is about so I can investigate. Also if you can include your alternate contact number.
When posting numbers on Hello Peter please use the "Private reply" option, so we can view the numbers.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Jessica
Complaints Management team
Best regards,
NJ
Nosipho J's updateReviewer Update
26 Aug 2019, 11:38Thank you so much..The number is ***... My alternate contact number is ***
NJ
Nosipho J's update26 Aug 2019, 11:38
Reviewer Update
Thank you so much..The number is ***... My alternate contact number is ***