MTN sim only card not activated after numerous requests

I ordered a sim only LTE deal from MTN and honestly the phone support was excellent. The vetting process was done thoroughly which was good and my sim card was delivered by the Couriers as promised. I supp**** all the Rica documents as requested. MY ID, copy of residence etc and it is now going on the third day and the card is not activated. There is no number to contact MTN on and when I email support they are asking me to re- apply and re vet and I do not think this is acceptable level of service from such a huge corporation. I am hoping that the debit order does not go off, as they have take my details for the debit order and if this does go off and my card is still not activated, then I will need to take this further.