MTN SIM Instead of IPAD, Still Expecting Payment

Dear MTN Team,

I am writing to formally lodge a complaint regarding an iPad order that was wrongly processed and has now resulted in incorrect billing on my account.

I received a call from an MTN agent who claimed that I had previously enquired about an iPad. During the call, the agent proceeded to process an order for the iPad on my behalf. However, when the delivery arrived at my address, I only received a SIM card instead of the iPad.

The agent then informed me that the iPad would be delivered the following day and advised me to accept the SIM card in the meantime. I accepted the SIM card as instructed, but I did not use it. Since then, I have never received the iPad or any further communication regarding the delivery.

I then contacted MTN and sent an email explaining the situation. I was told that the matter would be investigated and that I would be contacted, but to date, I have not received any feedback or resolution.

Because the product I ordered was never delivered, I cancelled the order. Despite this, I am now being charged an amount of approximately R2,000+ , which I believe is completely unfair, as I never received the item.

I kindly request the following:

1. That this matter be investigated urgently.

2. That all charges related to this iPad order be reversed and my account cleared.

3. That written confirmation be provided once this issue has been resolved.

Please treat this matter as urgent, as it is causing me a lot of inconvenience and stress.

I look forward to your prompt response.