MM
Millicent M
1 reviews | Active since Jan 2016
05 Jan 2016, 09:24
MTN SIM doesn't make outgoing calls
My MTN SIM refuses to make outgoing calls, all I get is a \call ended"error. I have called the call center and all I was told was to remove the SIM card for 7 minutes to refresh it. I have tried this several times with no avail. This problem has been happening for 5 days already. This is really frustrating because I'm still paying my contract with MTN and can't change to a different network immediately"""
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MTN South Africa's replyOfficial
06 Jan 2016, 13:39Hello Milly855,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised the system reflect that you have R6.49 airtime left. Please can you load airtime. We have removed the barring from the network, please switch off the handset wait for 15 minutes and switch on again try to make a call.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised the system reflect that you have R6.49 airtime left. Please can you load airtime. We have removed the barring from the network, please switch off the handset wait for 15 minutes and switch on again try to make a call.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply06 Jan 2016, 13:39
Official
Hello Milly855,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised the system reflect that you have R6.49 airtime left. Please can you load airtime. We have removed the barring from the network, please switch off the handset wait for 15 minutes and switch on again try to make a call.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised the system reflect that you have R6.49 airtime left. Please can you load airtime. We have removed the barring from the network, please switch off the handset wait for 15 minutes and switch on again try to make a call.
Kind Regards,
Alice van der Merwe
***
Best regards,