BW
Bruce W
1 reviews | Active since Aug 2013
18 Oct 2015, 08:22
MTN SIM card has not worked!!
I have been to the Fourways Mall and Sandton branch on multiple occasions as my SIM card stops working whenever I get back from Zimbabwe. This has happened on at least 4 occasions and I am very tired of it. I need to get this sorted or I will be making it a legal issue in order to change service providers.
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Replies (1)
MTN South Africa's replyOfficial
19 Oct 2015, 15:26Hello DCSbruce,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that all services are active. Please may you go under Settings on the phone then select Network selection and then select MTN thereafter please switch the phone off for 15 minutes and then back on again.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that all services are active. Please may you go under Settings on the phone then select Network selection and then select MTN thereafter please switch the phone off for 15 minutes and then back on again.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply19 Oct 2015, 15:26
Official
Hello DCSbruce,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that all services are active. Please may you go under Settings on the phone then select Network selection and then select MTN thereafter please switch the phone off for 15 minutes and then back on again.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that all services are active. Please may you go under Settings on the phone then select Network selection and then select MTN thereafter please switch the phone off for 15 minutes and then back on again.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,