AP
ALAN P
1 reviews | Active since Jun 2019
03 Jun 2019, 14:12
MTN SIM CANCELLATION
I CALLED MTN CUSTOMER SIM CANCELATION TO GET THE TOTAL AMOUNT NEEDED TO PAY FOR ME TO GET OUT OF THE IR POOR SERVICE ... THE AMOUNT OF R 520 .00 HABD BEEN GIVEN AND I PAID CASH .... I HAND TO PHONE THIER OFFICE TO CONFIRM PAYMENT ...45 MIN ON THE PHONE , NO ONE PICKS THE CALL... 3 MONTHS LATER THEY ARE TELLING ME THAT THE MONEY PAID HAD BEEN USED NOT TO CANCEL MY ACCOUNT BUT MONTLY PAYMENT ... HOW CA THIS BE POSSIBLE BECAUSE MY MONTLY PAYMENT WAS MADE VIA DEBIT ORDER ... AND I HAVE NOT BEEN USING THE SIM CARD ... CAN SOME ONE STOP THIS *******
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Replies (3)AP
ALAN P's updateReviewer Update
03 Jun 2019, 14:14HOW CAN MONEY PAID TO CANCEL A SIM BE USED AS DEBIT ORDER
AP
ALAN P's update03 Jun 2019, 14:14
Reviewer Update
HOW CAN MONEY PAID TO CANCEL A SIM BE USED AS DEBIT ORDER
MTN South Africa's replyOfficial
04 Jun 2019, 12:21 Good day Alan
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation please note that you will need to pay the early termination fees and then call the Retentions Dept to formally close the account. I have escalated your complaint to the Retentions manager team and asked for them to listen to the recordings and provide feedback asap.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation please note that you will need to pay the early termination fees and then call the Retentions Dept to formally close the account. I have escalated your complaint to the Retentions manager team and asked for them to listen to the recordings and provide feedback asap.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Complaints Management Team
Best regards,
MTN South Africa's reply04 Jun 2019, 12:21
Official
Good day Alan
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation please note that you will need to pay the early termination fees and then call the Retentions Dept to formally close the account. I have escalated your complaint to the Retentions manager team and asked for them to listen to the recordings and provide feedback asap.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation please note that you will need to pay the early termination fees and then call the Retentions Dept to formally close the account. I have escalated your complaint to the Retentions manager team and asked for them to listen to the recordings and provide feedback asap.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Complaints Management Team
Best regards,
AP
ALAN P's updateReviewer Update
07 Jun 2019, 16:40Good day and thank you for your feedback .
I have received a call as per this reference ***. I have been told that my account is permanently close and I do not have to pay any extra money . Kindly advise . Mr . Paul Muamba
I have received a call as per this reference ***. I have been told that my account is permanently close and I do not have to pay any extra money . Kindly advise . Mr . Paul Muamba
AP
ALAN P's update07 Jun 2019, 16:40
Reviewer Update
Good day and thank you for your feedback .
I have received a call as per this reference ***. I have been told that my account is permanently close and I do not have to pay any extra money . Kindly advise . Mr . Paul Muamba
I have received a call as per this reference ***. I have been told that my account is permanently close and I do not have to pay any extra money . Kindly advise . Mr . Paul Muamba