MTN SIM ACTIVATION'S WORST SERVICE EVER

I took a contract phone with MTN 3 April 2021.

The sim received with the handset was not activated which Sanele at the MTN Clearwater branch never bothered to inform me about that it needs to be activated.

After 3 days of going back and forth between Sanele and MTN 135 number, a consultant at 135 eventually tells me that I should call the activation's department.

I went to their website and lodged a complaint. This morning I got an email instructing me to call Activation's again.

Every consultant (total of 6 calls), that I called this morning on the *** number, which is Activation's department, tells me that they do not have access to the new system.

Only after numerous attempts did the lady in Activation's department tell me that they can only assist with online and telephonic applications and not new contracts done in the store.

You can imagine how livid I got and what my response was. Up until now, I am still not sorted.

Have no idea what and where it went wrong for MTN but this is the absolute worst and most frustrating experience and service I had with MTN.