MTN Sim activation 5 days and counting

Item: MTN South Africa
Rating: 1
Author: Shauneez A

Sim swop done on Monday 8 Oct at Southgate by a very unwilling employee. By Wednesday I still could not use my phone and called MTN. A very rude Ronel Singh told me that she needed to override the network. Today is day 5 and I cannot use my phone. In What world does it take MTN 5 days to activate their ow. Networks Sim card. Unless MTN does not own their network??? Can someone please help MTN activate and override and do whatever to get my Sim card active as I don't think MTN knows how

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Replies (2)

MTN South Africa's replyOfficial

12 Oct 2018, 10:59

Good day Shauneez,

Thank you for your post.

Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.

Kindly note as per our telephone conversation, we will investigate and revert to you.

Warm Regards,

Zanele Mazibuko

Complaints Management team

MTN South Africa's reply12 Oct 2018, 10:59

Official

Good day Shauneez,

Thank you for your post.

Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.

Kindly note as per our telephone conversation, we will investigate and revert to you.

Warm Regards,

Zanele Mazibuko

Complaints Management team

Shauneez A's updateReviewer Update

12 Oct 2018, 19:31

After numerous calls from MTN the Sim card is still not activated. What now MTN??? Perhaps you can call Vodacom for some guidance on how to activate a Sim card

Shauneez A's update12 Oct 2018, 19:31

Reviewer Update

After numerous calls from MTN the Sim card is still not activated. What now MTN??? Perhaps you can call Vodacom for some guidance on how to activate a Sim card