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narendra G

1 reviews | Active since Mar 2009

05 Dec 2015, 16:42

MTN Signet Terrace bullying tactics !!!

MTN Signet Terrace bullying tactics and *********** service experience!<br> My experience this morning at your store at Signet Terrace was the worst ever in any industry.<br> I was in the store with my son's Samsung tablet that did not power on.<br> The devise is under warrantee and I spoke to a guy called Asif. He asked me for my receipt, I told him I did not have it and he became sarcastic and asked me how I could come there without any documents. I told him to check their records as many retailers have an online database.<br> He started filling in the documents and asked me to sign them.<br> There were a few pages with terms and conditions that I placed a line across and wrote \not read"but initialed the pages accordingly. <br> Asif shouted at me \""why did you scratch across the page\"" I told him that the pages are signed but was not read as the document would possibly take 30 minutes or so to read all the pages with the fine print.<br> An argument ensued and Asif walked around the counter and told me \""I will **** you up come outside\"" and he proceeded to the entrance of the store screaming abusively. At this time I'm assuming it was the store owner / manager who was a short gentleman that was unhelpful. """

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Replies (1)
MTN South Africa
MTN South Africa's reply07 Dec 2015, 15:20
Official
Hello ngangara,

Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.

Warm regards,
mike
REQ:***