BK
Belinda K
1 reviews | Active since Sept 2012
11 Jan 2016, 11:30
Mtn Signal issues
On 26 November 2015 I contacted the following number *** which was given to us to report bad signal I was given Ref no *** and was told that someone will contact me within 12 working days. In the Middle of December I phoned again to follow up and was told that the 12 day working period has not passed and someone will contact me. Up until now I have not yet been contacted. I phoned last week and was told that Andre will contact me. Today 11/01/2016 i phoned again to inform MTN that no one has been in contact with me regarding our signal issue. They keep on telling me that they will contact Andre and let him know to get back to me with feedback. No Success. I was also told to be patient. I think I'v been patient long enough. When I asked to speak to the manager I was given the following number 011 912 300 to call and that the Manager is Shane Nel. I've now tried 3 TIMES get in contact with the manager with no luck. This is unacceptable and bad service from MTN
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MTN South Africa's replyOfficial
13 Jan 2016, 18:00Hello bkruger,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Network coverage supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Network coverage supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply13 Jan 2016, 18:00
Official
Hello bkruger,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Network coverage supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Network coverage supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,