MM
Monni M

1 reviews | Active since May 2015

15 May 2015, 09:15

MTN SHUD CLOSE SHOP.THEY R TOO BUSY,TRYAGAIN LATER

DearMTNMy name is Monni not Monnie TATUM STILL SPELLS IT MONNIE AFTER ASKING FOR THE CORRECTION AND SENDING IN THE REQUESTED DOCUMENTS 5 TIMES TO BRANCHES,my new surname is Mamabolo not Manakana, please could you go into all 4cellphones numbers/contracts and update my details accordingly. I go into the selfservice and my details are still incorrect, is it so hard to do? <br> I HAVE been calling MTN to no availability, I want to enquire on my account and I have disputes. <br> Please could you send me the cancellation process on all 4numbers for my contracts & the amounts needed2 be paid in order to cancel, your service is really PATHETIC and seems you have too much business on your hands with all these mistakes and being unavailable. How it is my problem that you are experiencing highcall volumes. WATS the use of UR callcentre? Maybe you should CLOSEshop because you are not there to assist clients. Apparently my current call charge is R1600.00 PLEASE EXPLAIN,I WANT A BREAKDOWN OF ALL THE CALLS I HAVE MADE AND WHY IS MY BILL R1600.00 BECAUSE I AM VERY SURE I DIDN'T MAKE CALLS THAT EQUAL R1600 THIS MONTH.SEEMS 1NEEDS2 GO ON2 HELLO PETER, BADMOUTH YOU EVRYWER&FIND AN OMBUDSMAN B4 GETING HELP!

0
Replies (1)
MTN South Africa
MTN South Africa's reply15 May 2015, 09:51
Official
Hello MOMANAK,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that your name and surname are updated accordingly. As for the amount of R 1600.00 it is still un-billed at the moment and we will send it after the bill cycle.

Best regards
Mantoa
REQ:***