AF
Alf F
1 reviews | Active since Mar 2009
08 Apr 2015, 17:05
MTN SHOULD NOT BE IN COMMUNICATION BUSINESS
I went into the Ballito store to port a Vodacom number to MTN. A sales consultant completed all documentation on computer and advised that a sms would be sent to me advising of successful port. 2days later still no sms.<br> Called the store numerous times, they just do not answer. Finding a number to call MTN on the internet is impossible. MTN should read the book by Richard Branson on how to make the company EASILY ACCESSIBLE to IT'S CUSTOMERS AND POTENTIAL CUSTOMERS. ONLY REASON I WANT TO MOVE TO MTN IS BECAUSE THERE DATA BUNDLE IS CHEAPER THAN VODACOM AND NOT BECAUSE THEY ARE BETTER THAN VODACOM
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
22 Apr 2015, 16:18Hello alff,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Regards
Mary
REQ:***
MTN South Africa's reply22 Apr 2015, 16:18
Official
Hello alff,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Regards
Mary
REQ:***
