WW
Werner W

1 reviews | Active since Jan 2015

03 Nov 2015, 18:58

MTN should not be an operating business

Here I am, yet again. <br> <br> My refund is still not done, been waiting for a month now. After endless on calls to the call centre, after speaking to managers, after HelloPeter complaints, after visiting the head office twice, all of them promising me my refund within 3-5 working days. <br> A month later, I still do not have the money they owe me.The last time I went to the branch the person ensured me that I will get my refund by Monday, well, no refund, I also told him that I will be reporting every staff member involved to the National Consumer Affairs.<br> <br> Tomorrow I will be reporting the following people:<br> <br> Langavi Baloyi<br> Gift Maroos<br> Neo Mojo<br> Sibusisi Majola<br> Rosetta (Don't have her Surname, she rep**** on my previous HelloPeter.<br> <br> I have spoken to others whom did not even do the effort of making notes on the system.<br> <br> MTN is the most pathetic institution and all of you should be ashamed of yourself for putting a loyal customer through hell like you did with me.<br> <br> I have spent petrol, had to make a loan to cover for your incompetence of not refunding my money. I had to waste so many hours trying to get this resolved.<br> <br> I have made it my personal mission now to make this as public as possible.<br>

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Replies (1)
MTN South Africa
MTN South Africa's reply05 Nov 2015, 13:30
Official
Hello wvw1985,

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

The account reflect the credit for R -519.98, we have logged the request with the banking department to assist with the refund 5 working days REQ:*** .

Kind Regards,

Alice van der Merwe

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