DS
Dineo S
1 reviews | Active since Apr 2012
15 Jul 2015, 11:29
MTN Should just shut down!!!
Does MTN still even operate? I called yesterday after numerous attempts and to my surprise someone picked up...I recieved my airtime contract which I wasn't supposed to as my contract has elapsed, I did call before my contract ended to have it cancelled but that did not happen. A guy by the name of Theo said it has been cancelled now and they will do a airtime reversal and email me a confirmation and I'm still waiting...<br> <br> Could someone do their JOB and call me ASAP so we could resolve this as I won't be paying MTN this month!!!
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Replies (1)
MTN South Africa's replyOfficial
31 Jul 2015, 15:57Hello Seshabs,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Upon investigating your account I have noted that your contract has been cancelled on the 17th of July. Kindly note your number has also been migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Upon investigating your account I have noted that your contract has been cancelled on the 17th of July. Kindly note your number has also been migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
MTN South Africa's reply31 Jul 2015, 15:57
Official
Hello Seshabs,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Upon investigating your account I have noted that your contract has been cancelled on the 17th of July. Kindly note your number has also been migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Upon investigating your account I have noted that your contract has been cancelled on the 17th of July. Kindly note your number has also been migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,