MTN should just close business it is the worst!

I ordered a month to month router on the 7th of January via the MTN direct line. This router is supposed to have unlimited data. But Lord behold the speed decreases significantly after a week which means we spend the better part of the month with extremely slow internet.

Anyway, I called MTN direct sometime in September to ask about the cancellation process, I was told to return the router to any MTN store. I then did that on the 21st of October. At the store they told me they cannot cancel the router as I got it from MTN direct. They booked it for collection by a courier.

I then called MTN direct to indicate that the router is at the store, I was told to call on the 25th. When I called I was on the line for almost an hour being transferred from one consultant to another. Mind you in that time you get asked those stupid verification questions by all the consultants.

After the torture I was transferred to someone who then informed me that the delivery people will have to take pictures of the router and its contents and send it to them before they can cancel. I asked how long that will take and I was told it will take more that a week or two weeks or any amount of time. Then I asked to be given the numbers of the delivery people so that I can ask them to send the pics. I was told that I am not allowed to contact them, it is only MTN who can call. Then I asked for an email address of whoever will be handling my matter so that I can do a follow-up on how far the router matter is and with that I was told I am not allowed.

I was also informed that in the meantime I am going to continue being charged for a router I don’t even have.

I hate MTN, I wouldn’t wish it on my worst enemy.