MTN should have a ******** case of theft laid against them

I have had my worst experience ever dealing with this company. Purchased the online uncapped 10Mbps month2month deal on the 27th September 2024. I wish I had done the research on this company. I have the order number and a proof of payment . They say that my sons ID is not in the system ,they do not work on order numbers why then issue one, We are still waiting been around and around in circles at MTN and get no help. They have taken my money and given me nothing they are *******. All I want is my money back but they will not help me. Shocking service for a company that is supposed to be a leading SA communications company they don't know the meaning of the word communication .