MTN - Should get negative stars for the company with the worst staff in the world!

One star is way too much credit for the worst company I have dealt with this year.

Dealing with Pulane then her boss MK then the call centre Ngokwana all promising the world but delivering nothing. Then straw that breaks the camels back, I expressly put in writing that should they debit my account again I will lay a charge of *****. And three weeks later they debit my account again. So its off to the police station....

In brief, I ordered a MTN Business Broadband LTE 30GB with ZTE MF286R Router on the 18th May 2020. The order was for R199/month. On the 9th of June I received an invoice for a prorata fee for the May month and June. The values were incorrect. I communicated this immediately with Pulane Seutloali, the account manager I ordered it with. The internet was still not active at that time! I was still busy with MK Smollam, Pulane’s superior, to get the internet working. The internet was working from the 10th June 2020. I communicated that I was in agreement to pay for a full month of June but not the May as the internet was inactive, an MTN issue.

On the 10th of June I requested Pulane to please resolve the incorrect billing and she responded favourably. She was busy with it.

On the 18th June, then again 30th June and then again 10th July I requested confirmation that the invoice has been rectified. I have had absolutely no response! That’s besides at least 2 calls I have tried to make without response.

I likewise raised the issue with MK Smollan on Whatsapp on the 22nd June and again on the 30th June and again 10th July. Again no response.

The service for MTN has been dismal to say the least.

Wonder if another one of those nice people at MTN will call me to to tell me they will resolve the matter and THEN DO NOTHING. The problem is not going to go away.