MTN should be ashamed of itself

MTN should be ashamed of itself! I have been a loyal MTN customer for more than thirty years. After having received an unsolicited call from an MTN agent on 23 April 2026 and thereafter having been misled into accepting an "offer" to migrate to the MTN Mobile Internet Platinum package (I was misled regarding how much data I would receive monthly, that the migration would incur no extra charges, was not informed that my existing monthly free minutes would disappear and misled as to the monthly increase in the package cost- this can be confirmed via the recording of the conversation with the agent), I on the same date (23 April 2026) wrote to MTN Customer Care as well as MTN Customer Complaints requesting the cancellation of the migration (as I am entitled to do in terms of section 16 of the Consumer Protection Act) and an investigation of the agent. On 24 April 2026, I contacted (one Selene), 29 April 2026 (one Simran) and 4 May 2026 (one S Myeni) at the given *** number specifically requesting the cancellation of the migration and following up as to why nothing had happened. Needless to say, twelve days later I am being ignored. In fact, I have already received the new Invoice for end April 2026 reflecting the increased costs. What is really upsetting, is that one gets misled into accepting a migration, yet when one requests a cancellation in the circumstances, one gets stonewalled. It appears as if ultimately I will be forced to refer the matter to ICASA and the Consumer Protection Council. Come on MTN, this is not good enough!!!!