DR
Deon R
1 reviews | Active since May 2019
29 May 2019, 16:40
MTN should advise to cancel your insurance
MTN sold me insurance on my mobile phone which I happily paid and never used to claim from. Years later after cancelling my contract, I realize a debit order going off my bank account for insurance on this device. Couldn't MTN also have advised me to cancel my insurance?
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
30 May 2019, 10:41Good Day Deon
Thank you for your post.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that certain customers prefer to keep their phone insured even after the contract has expired and since insurance is done separately, therefore it is not automatically cancelled once the contract has come to an end.
We would like to assure you that it is certainly not our intention to dissatisfy you. We look forward to improving on the service delivery to you.
Warm Regards
Thank you for your post.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that certain customers prefer to keep their phone insured even after the contract has expired and since insurance is done separately, therefore it is not automatically cancelled once the contract has come to an end.
We would like to assure you that it is certainly not our intention to dissatisfy you. We look forward to improving on the service delivery to you.
Warm Regards
Brendah Langa
Complaints Management
Complaints Management
MTN South Africa's reply30 May 2019, 10:41
Official
Good Day Deon
Thank you for your post.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that certain customers prefer to keep their phone insured even after the contract has expired and since insurance is done separately, therefore it is not automatically cancelled once the contract has come to an end.
We would like to assure you that it is certainly not our intention to dissatisfy you. We look forward to improving on the service delivery to you.
Warm Regards
Thank you for your post.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that certain customers prefer to keep their phone insured even after the contract has expired and since insurance is done separately, therefore it is not automatically cancelled once the contract has come to an end.
We would like to assure you that it is certainly not our intention to dissatisfy you. We look forward to improving on the service delivery to you.
Warm Regards
Brendah Langa
Complaints Management
Complaints Management
DR
Deon R's updateReviewer Update
31 May 2019, 16:07Good day
Thank you for your response! It is noted. I think the frustration came from a place where I couldn't track down the insurer which was Callsure and/or Fairtrade Solutions. I've managed to cancel the insurance policy.
Thank you,
Kind regards,
Deon
Thank you for your response! It is noted. I think the frustration came from a place where I couldn't track down the insurer which was Callsure and/or Fairtrade Solutions. I've managed to cancel the insurance policy.
Thank you,
Kind regards,
Deon
DR
Deon R's update31 May 2019, 16:07
Reviewer Update
Good day
Thank you for your response! It is noted. I think the frustration came from a place where I couldn't track down the insurer which was Callsure and/or Fairtrade Solutions. I've managed to cancel the insurance policy.
Thank you,
Kind regards,
Deon
Thank you for your response! It is noted. I think the frustration came from a place where I couldn't track down the insurer which was Callsure and/or Fairtrade Solutions. I've managed to cancel the insurance policy.
Thank you,
Kind regards,
Deon