1 reviews | Active since Nov 2016
MTN SHOULD ADD LIFE INSURANCE FOR IT'S CUSTOMER'S BECAUSE THE SERVICE IS APPAULING
<p>my name is thato mohlala, i have been using mtn for over 12 years now, i was on a contract with them a year ago but i terminated it due to poor network in my area.</p> <p> </p> <p>i have been migrated to pay as you go since august 2016 and i have had the worst experience. the last straw was on sunday 10/12/16 at 09;49 SOMEONE SENT ME R10 airtime, i made a call to an 084 number at 11:44 the call lasted 1 minute and i was left with R8. i tried to make another call but it said airtime exhausted. i called mtn and the reason was " MY AIRTIME WAS USED FOR THE INTERNET BECAUSE I HAD MANY APPLICATIONS OPEN DESPITE HAVING ENOUGH DATA ON MY PHONE. this is not the first time they've given me this reason and i find it apaulling. how do you use airtime for internet when there is enough data to be used for that. i feel disrespected by mtn. this has been going onsince i migrated to pay as you go. think of the R8 they take everyday when i load airtime</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
i dont feel there is anything you can do to resolve my issues with mtn, my idea would be a harsh stratergy of getting rid of everyone in the customer service department and hire new people because the agents lie to customers and are lazy to investigate the issues we call about. so as a result i ported my number to telkom because to be honest i am tired of calling about the same thing. thanks.
i dont feel there is anything you can do to resolve my issues with mtn, my idea would be a harsh stratergy of getting rid of everyone in the customer service department and hire new people because the agents lie to customers and are lazy to investigate the issues we call about. so as a result i ported my number to telkom because to be honest i am tired of calling about the same thing. thanks.