1 reviews | Active since Mar 2013
MTN shortchanged me
<p>Good day,</p> <p> </p> <p>I wrote a Hellopeter complaint 2 months ago on 16th March 2016 regarding the credit on my account that was not refunded to me. The amount was R349.</p> <p> </p> <p>I received a reply two days later from Thabelo with reference number REQ:*** stating that the matter was urgently escalated and that I would receive my refund. It's been 2 months and still no refund or feedback.</p> <p> </p> <p>Seems like I should stop having any expectations of MTN giving me back MY money.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I did escalate to get more clarity on your refund matter. You were credited correctly the amount of R1325.61. The initial figure issued by Siphumezo was an estimate which happened to be above the actual figure due to you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I did escalate to get more clarity on your refund matter. You were credited correctly the amount of R1325.61. The initial figure issued by Siphumezo was an estimate which happened to be above the actual figure due to you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,