MTN shop (gateway)

Good day

as a concerned MTN customer, I have been using MTN for the past 18 years and I was a reliable customer however what they did to me is very cruel. In 2018 I was due for y cell phone upgrade. During November 2018 I took a phone contract with MTN in Gateway and I was assisted by Shanade, her contact details are as follows ***). The contract deal was that you buy a SAMSUNG Galaxy S8+ and you get a free SAMSUNG TV 32 provided you have a valid TV licence. The adverti*****t does not specify whether the free TV available on a condition of while stock last. Until today I have not received my TV, I have tried by all means to make sure that I resolve this without publishing such disgrace and I have not succeeded. Shanade have been making empty promises on behalf of MTN and sometimes she does not take y calls, or promising to return,or sometimes she will tell me their system is down. I am sick and tired of trying to follow up on this, maybe it a new MTN strategy to advertise something they do not have. I am irritated since I have been paying for this and I never missed payments. I was making sure that I pay as I have committed myself. Now I am almost due for my upgrade but MTN is my last option for my next upgrade. they have taken me for granted, amking me a fool and did not even apologies. This has shown me that they are not trust worthy. In life never promise what you can not offer. I am still waiting for my TV or else MTN shop at Gateway will have to deal with my Lawyers. I still have the 2018 November catalogue as proof, I also have the convesation/ messages where i was communicating with Shanade. if needs be I can attache those SMSs and the catalogue. My contact details are ***/ *** if they wish to contact me.

regards Nonhlanhla Malinga (concerned customer)