AM
Audrey M
1 reviews | Active since Oct 2015
28 Feb 2016, 12:50
MTN shop full of lies and deceit
Still up to date no response from MTN, no phone call nor sms to tell me when I can get my IPad that I booked in for repairs on the 8th of Jan. The worst part is the Manager Phinda I spoke to told me my IPad will be in store on the 22nd at 12 pm but as I go there they start explaining stories, I'm tired of driving there and waiting for phone calls. I want someone to take responsibility and give me my IPad back or I should get a new gadget since for 2mnths I have been paying with no service. Highly disappointed by the way even the management deceive you.
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MTN South Africa's replyOfficial
29 Feb 2016, 09:51Hello kundayiaudrey,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the store management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the store management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply29 Feb 2016, 09:51
Official
Hello kundayiaudrey,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the store management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the store management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***