1 reviews | Active since Apr 2010
MTN Shop Cape Gate
The worst customer service at MTN Cape Gate. I went the on Friday 13 July to upgrade my current contract for the LG G7 ThinQ contract. They told me they did not have the phone in stock and would order the Phone from the Montague Gardens office. Being a Friday i dis not expect the phone to be there over the weekend and on Monday I got home to late to go to the shop. I tried phoning the shop on Tuesday to no avail it goes straight to Voicemail. I went to the shop and was told they were busy with stock take and would only have the phones on Wednesday. Phone on Wednesday eventually somebody picked up the phone. They apparently did not know about the ordered phone and it would most likely be there on Thursday . Tried phoning on Thursday again 6 times only got the Voicemail again. Eventually I phoned 135 and ordered a phone so now i'm waiting with baited breath to see if the phone will be delivered. But please people do not try and get some customer from MTN Cape Gate , they SUCK
Good day Werner,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that by calling 135 and selecting option 4, would get the device ordered and delivered directly to you. You would not need to run around looking for the phone. With regard to the Cape Gate shop, i have forwarded your complaint through to them and advised them that you have processed the contract via our retentions department.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Werner,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that by calling 135 and selecting option 4, would get the device ordered and delivered directly to you. You would not need to run around looking for the phone. With regard to the Cape Gate shop, i have forwarded your complaint through to them and advised them that you have processed the contract via our retentions department.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,