CW
Cozette W
1 reviews | Active since Apr 2018
18 Apr 2018, 21:46
MTN shocks again
I was at the store Sunday and reserved a phone (new contract). Firstly no phone to check. Secondly gave my details to assistant to contact me. I did take his details but misplaced it. Heard nothing untill now from the store assistant. Called today 18.04.2018 no answer at all........ multiple times!!!! Made me go search reviews..... Low and behold. Then I saw all the comments about MTN's poor service / no service and dramas. You can stuff your contract. I'll take my business somewhere else....... I'll buy the handset cash and not rely on a contract as I have done 5 yrs.. NO SERVICE SHOCKING
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MTN South Africa's replyOfficial
19 Apr 2018, 10:29Good day Cozette,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with further details with regard to your complaint. Kindly provide us with your MTN cell number (if you have an existing line), your ID number or the dealer/assistant that you spoke to so that we may swiftly deal with your complaint.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply19 Apr 2018, 10:29
Official
Good day Cozette,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with further details with regard to your complaint. Kindly provide us with your MTN cell number (if you have an existing line), your ID number or the dealer/assistant that you spoke to so that we may swiftly deal with your complaint.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,