MTN SHOCKING SHOCKING SHOCKING

My dad upgraded 3 weeks ago to a Samsung A30s but what he got instead was shocking. Mtn has send him the incorrect phone. An Iphone 7 we have been trying since then to get the phone returned. he has been send from one department to the next. everytime he gets told support must assist him then customer service then retentions then they all say no support must assist and so the circle continues. this is shocking. he has been with MTN for 20+ years and this is how you treat a client. this is not exceptable. I find it extremely hard to believe that a consultant does not know the difference between iphone and samsung. The last conversation that my dad had with mtn he was told well if you did infact upgarde to the samsung it will be on voice record. well then go get the voice record my dad requested and the consultant put the phone down in his ear. never have he ever had such shocking service from MTN before. this was the first time and all he wants to do is to return the phone and have the right phone delivered - the samsung A30s. He is unable to go to the store as he is in an old age home and they are not permitted to even go to the shops let alone go to mtn. Then a consultant from Umhlanga Rocks MTN wants to phone him and still upsell data products after he cant even get one issue sorted just to be told by the consutant sorry we are not able to assit please contact support. WOW!!!!!