MB
Manfred B

1 reviews | Active since Apr 2019

15 Apr 2019, 10:27

MTN shocking service!!9

On 27 March 2019, our company took out 4 contracts with MTN for Tablets with 6gb of data per month. The tablets were Huawei Mediapad T5 tablets and the data contract was a Made4Business contract with 6gb of data per month. Since taking out the contract, 18 days have passed and we have not been allocated ANY data. (as in zero). I have made numerous contacts with the MTN store where the contracts were taken out and also have made a call to the call-center. All with no result. Surely this is not standard for data packages. We even had to pay in an extra R115.00 for the sim cards which have no data allocated to them. MTN seem to have no interest in resolving this and we are sitting with useless devices for 18 days now. The question is whether we are being charged for the data which has not been allocated to us.

0
Replies (2)
MTN South Africa
MTN South Africa's reply16 Apr 2019, 09:59
Official
Good day

Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. 
Please note that I will investigate your query and revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team

Best regards,

MB
Manfred B's update21 Apr 2019, 09:39
Reviewer Update
Zenetta it was fruitless replying to me because your company has, a week later done nothing to resolve this issue. I would really like to cancel this contract and never deal with MTN again. I have never experienced such poor and inefficient service!! a simple thing like allocating data to 4 sim cards!! The contract was signed on 27 March, the first month is almost passed. A MONTH!! and MTN cannot get a simple thing right as allocating data. And you are probably going to make us pay for something we never received.