MTN shocking service! Take your money and change your contract without consent.

Long time MTN subscriber. Renewed my Sims only contract for two phones April-may. Was told old contract would expire and be removed by MTN. First invoice and charged R1000 over and above normal fee. Queried over and over and over and no one willing to assist. Contact MTN Facebook platform. Follow up every few days. It's now 78 DAYS WITHOUT FEEDBACK DESPITE promising resolution within 24-48 hours EVERY TIME. Now since last week some person at MTN has now charged my CONTRACT THAT I AGREED TO IN APRIL and wiped out all my data and accumulated minutes! Get phoned by a consultant Saturday(Sam) who wants to know how my experience is with new contract. Spend 10 minutes explaining and she promises to email me and get this resolved. Since Saturday no email... No nothing. My contract was changed from 6bg data and 150 minutes to 4gb data and 50min without my consent. My other number still had the correct loaded.

How can any company operate like this? There is no accountability, no follow ups, no feedback, NO SERVICE!