MTN SHOCKING SERVICE -PASSING THE BUCK

I ported to MTN about 6 months ago and it is the biggest mistake I have ever made! What terrible service! I got the new Sony M4 Aqua the so called water proof phone that takes photos under water - big lie! My phone was constantly out of order and I battled with it all the time - I then took it into a MTN store who sent it in for exchange I was told it would take 5 working days - now nearly 3 weeks later I am told they are replacing the phone and I have to go to the store where I originally took out the contract but they will supply the phone only if they have stock which they dont! This is not my problem or my doing - I took out a contract with MTN and was sold not only a faulty phone but the contract was incorrect and the consultant untrained and frankly useless at Northgate store. Also the staff member there is extremely rude and doesnt deserve her job!<br> I am sick and tired of being given the runaround - I am due a new phone and it is up to MTN to ensure I get it one way or another and to stop sending me to other places to find a phone. I have a right to cancel my contract under these conditions. DISGUSTING SERVICE.