DC
David C
1 reviews | Active since Jan 2015
16 Feb 2015, 12:14
MTN shocking service. Dishonest about response.
I wrote to Hello Peter on the 6th Jan about very poor signal at my home in Benoni. I had contacted MTN to report it on the 27Oct / 28Nov / 8 Dec / 6 Jan . Nobody ever got back to me. After my Hello Peter report I got a reply from MTN from a Mantoa REQ:*** on the 10th Jan saying the matter would be escalated. It is now the 16th Feb and nobody has been in touch with me. This is nearly 4 months after I first reported the problem.<br> They have **** repeatedly about getting this sorted out. It seems clear that once they have you signed up they just ignore you since you are now contracted to stay with them for 2 years. They are disgusting - and dishonest. Dave / Benoni.
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Replies (1)
MTN South Africa's replyOfficial
25 Feb 2015, 10:22Hello David Courtney,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Would you kindly populate the below template list, and forward the completed mail to our Coverage contact center hub on ***
Alternatively you can also contact them on
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Would you kindly populate the below template list, and forward the completed mail to our Coverage contact center hub on ***
Alternatively you can also contact them on
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Thank you.
Kagiso
REQ:***
MTN South Africa's reply25 Feb 2015, 10:22
Official
Hello David Courtney,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Would you kindly populate the below template list, and forward the completed mail to our Coverage contact center hub on ***
Alternatively you can also contact them on
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Would you kindly populate the below template list, and forward the completed mail to our Coverage contact center hub on ***
Alternatively you can also contact them on
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Thank you.
Kagiso
REQ:***