MTN - shocking service delivery - upgrade
<p>after telephonically processing my upgrade on 01/08/2016 - I was informed the delivery would take 2 - 3 working days.</p> <p>I followed up 04/08/2016 - the phone was still in the warehouse and had not yet been invoiced, but delivery would most probably be Monday 08/08/2016. </p> <p> </p> <p>one week later and I am still waiting...... - no feedback from MTN whatsoever !!!!!!!!! Surely the two public holidays cannot be blamed for this ?</p> <p> </p> <p>the saddest thing is the consultant that processed the upgrade telephonically was so helpful and efficient - where then is the lack of care and the break in the chain ?????? </p> <p> </p> <p>Not a happy MTN CUSTOMER AT THE MOMENT .</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********