KP
Kim P
1 reviews | Active since Apr 2024
23 Oct 2025, 09:49
MTN Shocking Service
The customer service from MTN is beyond shocking. For 7 days I have been trying to get my Superflex plan activated for the month. MTN has deducted the money off my account, but has not activated the service. Customer service cannot assist me because they can 'only contact Superflex via email '. Asking to speak to a manager means waiting for a call back that never arrives. Emails either do not get response to or it takes 3 days for a response. The MTN branch 'can't assist because they don't have access ', nor will they attempt to get hold of anyone who may be remotely able to assist. I am furious.
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Kim P's updateReviewer Update
23 Oct 2025, 10:52As far as I'm concerned MTN has committed theft by deducting money for a service and not rendering the service. It is also utterly unacceptable that you cannot contact an actual person directly to deal with queries on Superflex. The app DOES NOT help.
KP
Kim P's update23 Oct 2025, 10:52
Reviewer Update
As far as I'm concerned MTN has committed theft by deducting money for a service and not rendering the service. It is also utterly unacceptable that you cannot contact an actual person directly to deal with queries on Superflex. The app DOES NOT help.