1 reviews | Active since Apr 2011
MTN = shocking service and useless
<p>On 21 Dec I went to MTN La Lucia mtn store to sign up a contract. The agent- Sebastian advised me that he will give me a call the next day to advise the progress, this did not happen. 22 Dec I received the sms from MTN notifyign me the contract has been approved and need to wait for the call from the dealer.</p> <p>I waited till 28 Dec and heard nothing from mtn, so I called the store, and it turns out that the contract price Sebastian gave me was wrong and had not bothered to notify me. (He told me the contract was R209 but it is actually R239). I went to the store and told him to proceed with the contract anyways. He gave me the phone and the sim card but the sim card does not work!! It shows no service! </p> <p>This is shocking! MTN gave me the wrong price, never called me when he's suppose to, and gave me a sim card that is not even activated! Disgusting service from mtn!</p> <p>As a customer I must do all the running around to activate my contract????</p> <p> </p> <p> </p>
Good day
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly provide us with your MTN contract cell number or account number so that we can access the account and attend to the matter. We are unable to retrieve any information using the number provided on your post.
Regards
REQ:***
Best regards,
Good day
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly provide us with your MTN contract cell number or account number so that we can access the account and attend to the matter. We are unable to retrieve any information using the number provided on your post.
Regards
REQ:***
Best regards,
