MTN Shocking Service and Support
<p>For the last 2 months I have not been able to receive certain landline calls on my (Samsung S7) cellphone nor my wifes cellphone (Iphone 6).</p> <p>I have changed SIM cards and then receive calls so it can't be the phone settings.</p> <p>I have called MTN (808) on numerous occasions but can't actually get through and when I do the phone get's put down. I really don't like to physicallu go in to a store which I did at MTN Grahamstown. They reset both SIM cards and told me that it would work within 3 hours. Surprise surprise it did not, I went into the store after 3 hours to report this only to be told that it actually take 24 hours. Well after 24 hours I was able to receive landline calls from some numbers but not others. Now I can't recieve landline calls from and 046 code.</p> <p> </p> <p>What else can I do but complain about the pathetic MTN service received.</p> <p>I want to cancel my contract on the grounds that there is no service to speak of and I am paying for something that does NOT work.</p> <p> </p> <p>Only thing to do is to move to Vodacom or Telkom Mobile and do a SIM swop I suppose.</p> <p> </p>
Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have logged a query with the Network department to investigated and correct the call routing on both the numbers in your Account.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have logged a query with the Network department to investigated and correct the call routing on both the numbers in your Account.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
