Mtn Shocking service and ****************

We have had such poor service from Mtn that I cannot even begin to explain our frustration.

1. My mother had (past tense) two contracts with Mtn that were both paid up and cancelled in 2017 she has had threats of listing her on CPV credit stating that she owes 900 odd rands however she has spoken to Mtn and they have confirmed that both contracts are finished and are on zero balance. She requested a paid up letter twice but to no avail.

2. Four of us in our family are on Mtn pre paid and have our air time and data miraculously disappear on a regular basis. We have spoken to other people that are also on Mtn pre paid and they have the same problem with air time and data just disappearing. This is shocking service and ****************. I really would like to speak to someone that can give me answers and not transfer me from pillar to post and keep me holding on the phone line inevitably.