mtn shocking service again!!!

<p>I walked into an mtn branch at kenilworth centre,cape town on friday 25 November 2016 and app**** for an upgrade on our business contract.I was informed that we could apply for a Samsung S7 as we had been using Samsung S5 phones on the MTN 350 Top Up.The consultant was extremely pleasant and said the phones would be ready Saturday 26 Nov.After numerous follow ups,I was informed that our company,s credit limit had been exceeded this morning Saturday 3 December!!I then informed the consultant that we will gladly accept a cheaper contract phone.However,nobody informed us prior to today of the actual problem as we were constantly informed that 2 of the 3 phones ordered had been approved and were waiting for finalisation.According to the consultant's supervisor,the MTN Vetting Department ********** was the problem.The vetting department was unavailable despite numerous attempts!! The vetting department is clearly a serious problem for MTN contract customers.Is MTN prepared to lose customers because of a poor functioning department within their ranks? I doubt it.Can somebody please help?</p> <p>Alistair</p> <p>cell: ********** </p>