MTN: SHOCKING SERVICE

I opened a contract with MTN Melrose Arch on 1 February 2023, and elected to use the e-sim function. I was told that this would be approved within 10 - 15 minutes. It has now been going onto more than 48 hours without my personal number being active. This is not your employees at Melrose Arch fault, but a lack of efficiency by whoever needs to approve it. I trust that you will be providing me a discount for the 2 days (and for however many more days you will make me wait) I have not been able to utilise the contract which I am duly paying for. This is completely unacceptable. I have just moved over from another service provider and starting to regret the decision I have made. Fix it.

Regards Extremely frustrated customer