MTN Shocking Service

<p>I have been unable to resolve my query since the 27 June 2017. After I did a number swop on the 20 June 2017 on my existing contract, my promotional data of 10 000 Mtn to Mtn minutes and 50GB of data was not transferred on the due date of the 27 June 2017. The call centre has been unhelpful. They keep requesting the documents which I have forwarded 3 times on the 4 July, 12 July and 18 July 2017(attached). They keep referring me to different people, I have spoken to 2 managers to no avail in resolving my query.</p> <p>I have received 3 reference numbers, ********** 87, ********** 64 and ********** 05.</p> <p>The only reason I took the contract was because of the promotional data. I have now spent my own money in having to purchase data because I did not receive the promotional data due to me.</p> <p> </p> <p>I have found MTN extremely unhelpful in trying to resolve this matter. As they have not fulfilled their contractual obligation I would like to cancel my contract if this is not resolved immediately and would like a refund on the money spent in purchasing data because they have not fulfilled their contractual obligation of giving me the data due to me.</p> <p> </p> <p>MTN has the worst client resolution call centre I have ever dealt with. They never come back to a client. They always seem to work reactively. They cannot give you an answer as they have to refer it to the previous person you dealt with. The previous person is usually not available or does not work in the same office. They have closed 2 queries as resolved when the query has not been resolved. They do not have a central point of saving documents which is why I sent it through to 3 different peoples ”personal” inboxes. I have after 11 telephone calls only just received a ticket reference. This process seems to work to protect MTN and not the consumer, which is unacceptable.</p> <p> </p> <p>Went into a store on the 7 August....still not resolved. Shocking service.</p> <p> </p>