MTN SHOCKING SERVICE

<p>I am beyond frustrated with the service (or lack thereof) I have received from MTN.</p> <p> </p> <p>Last month my phone was blocked, I called 808 only to find out that my transaction limit of R5000 had been reached! Say whaaat? I was assured that this wasn't my invoice total but the transaction amount and that I should call again after billing had closed on the 10th of the month to confirm. I did this and obviously spoke to a different consultant who told me that it was indeed my invoice amount. NEVER in my 20 odd years of having a cellphone with MTN has my bill ever been so high. I asked for this to be investigated. No response was received. I went into an MTN store for assistance and took screen shots and could clearly see the transction amout of R5400 vs invoice amount of R700, but they told me to rather call 808 to confirm. I did so and asked again for an investigation. No response received. I have even logged a complaint on their website and STILL no response received, but the R5400 was very quickly debited from my account.</p> <p> </p> <p>Please can someone explain to me why MTN still has customers when clearly their service is completely unsatisfactory and they are not interested in assisting a customer with a query on how their phone bill suddenly increased by R4500.00! Absolutely shocking and disgusting.</p>