SP
Shirley P
1 reviews | Active since Jul 2015
03 Jul 2015, 12:02
MTN Shocking Service
I upgraded my MTN contract on 31 March (which I am very sorry I did now) did not take a device, but changed my contract to R129 / month from R549 / month. MTN is still billing me for the higher contract!? But, when I upgraded my contract they charge you R100 admin fee, which they took off immediately!?<br> I have gone into stores now 5 times, got multiple reference numbers and nobody can assist me, I am at my wits end, feeling helpless.<br>
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Replies (1)
MTN South Africa's replyOfficial
22 Jul 2015, 09:14Hello ShirleyPiper,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
MTN South Africa's reply22 Jul 2015, 09:14
Official
Hello ShirleyPiper,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***