MB
Manfred B
1 reviews | Active since Apr 2019
21 Apr 2019, 09:32
MTN Shocking service!!!!!!
Since my last review, more than a week has passed. Nothing has been done. I have received feedback that my complaint has been escalated but still nothing has been done. We took out this contract on 27 March. it is now 21 April and we have not been allocated any data. It seems that MTN have no intention of fulfilling their part of the contract i.e. the supply of data to a data contract. I am not sure of the remedy here but surely we do not have to pay a premium for something we are not getting. Can the contract be cancelled for non performance? Maybe one of the other providers can be more professional.
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MTN South Africa's replyOfficial
23 Apr 2019, 09:10Good Day Manfred
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly be advised that your query has been re-escalated to the business support team, have requested that they treat the matter with high priority and revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly be advised that your query has been re-escalated to the business support team, have requested that they treat the matter with high priority and revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
MTN South Africa's reply23 Apr 2019, 09:10
Official
Good Day Manfred
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly be advised that your query has been re-escalated to the business support team, have requested that they treat the matter with high priority and revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
Kindly be advised that your query has been re-escalated to the business support team, have requested that they treat the matter with high priority and revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Best regards,