SL
Sergio L
1 reviews | Active since Aug 2018
16 Aug 2018, 08:48
MTN SHOCKING SERVICE
We have purchased three phones on a contract in October 2017 after much effort and pain at MTN cavendish. Their service is shocking and they never answer their phones.
2 iphone 8's and a CAT S60 phone
After about 2 months we started having issues with the S60. It was taken in and we were told 2 weeks. After a month, and us having to follow up the phone was eventually ready for collection. This is a business phone and MTN never organized a loan phone.
In July the phone was again faulty. I have now requested that MTN collect it and replace with a loan phone whilst the phone is in for repair. They claim they have no loan phones in the Western Cape.
It is now mid-August, no phone repaired and now radio silence from MTN.
I have sent numerous mails to ********** with no response. Absolute shocker!!!!!
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MTN South Africa's replyOfficial
20 Aug 2018, 15:37Thank you for taking my call.
We sincerely apologize for the inconvenience you have experienced up to this far. We understand the frustration this causes.
You have confirmed that you were called today and the phone will be picked up on Friday 24th August 2018. I will call late on that day to follow up.
Warm regards
Eunice
Complaints analyst.
Best regards,
MTN South Africa's reply20 Aug 2018, 15:37
Official
Thank you for taking my call.
We sincerely apologize for the inconvenience you have experienced up to this far. We understand the frustration this causes.
You have confirmed that you were called today and the phone will be picked up on Friday 24th August 2018. I will call late on that day to follow up.
Warm regards
Eunice
Complaints analyst.
Best regards,