MTN Shocking ******* of a 30 year long loyal customer!!

I went to the MTN Centre in Summit Rd today 17/10/2024. I waited a reasonably short 5 minutes to be served, however it was about 4.00pm. After a lengthy 10 minutes of the service agent trying to login into my profile, finally she was logged in. When I asked my status, I was informed that I was a "corporate client" (which I am not) and that I was out of contract!! I enquired when last was I in contract.....sometime in 2015 was the answer....am not sure I agree with that. I was assured that I am in a month to month contract and hence was "out of contract". When I asked what 'package" was I on.....the answer astounded me....."business" something or other and that I was entitled to 23GB of data per month and I think 500 minutes of "call time". I assured the service agent that I have never received 23 GB of dat per month...more like 3 GB....and I normally purchase an extra R200 plus of data top up per month.

Now here is what is so astounding and a perfect example of 'corporate *******' and an attitude of never conceening themselves with long term clients and how to look after them!!

The Service Agent said because I was 'out of contract' that's why I wasn't getting the 23 GB of data that the level of package I was on.......now here is the rub......I have been a loyal client since February 1993!!! Some 30 years plus......more amazingly, I was one of the first employees of Mtel....MTN's own service provider back then. I have never moved my account, never ported my number, have never missed a payment (because of the debit order that has run on my bank account for 30+ years!!) When I asked if I could speak to someone more senior to rectify this somewhat "**********" position, I was told it was after 4.00pm and the supervisor had already left...when I asked for someone of a higher authority to speak face to face with.....the same answer, no one was there at 4.30 pm. What should I do....I wonder....what would any normal person do.....shrugg their shoulders go home and come back tomorrow......that's what I was told!! When indignantly I said that's not good enough.....well the service agent said she would escalate my complaint via email to her supervisor and I would hear something tomorrow.

WOW MTN......JUST WOW!!!! I would rate you zero if the option was available!!