1 reviews | Active since Jun 2016
MTN Shocking Customer Service on all Levels
<p>Over 3 weeks ago I went to the MTN Store in Pickbell Arcade in Cape Town to request a quote for a replacement Iphone 6 for my daughter for Insurance. I was given a quote and went and cleared it with my insurance company who authoprised me to buy the phone and they woudl reimburse me. I then went back to the store to buy the phone and the lady who assisted me said they dont stock it and cannot get stock.</p> <p>I asked her how she could have issued me a quote on an item that they cannot sell me. She then became extremely rude that I was annoyed that theyu could not supply me and said it was only for insurance purposes and that I am wrong and she always does this and so I left.</p> <p>I have reported this to MTN via their website on 2 occasions and have still not received reply apart from an automated sms, so MTN is obviously happy that their customers are treated in this manner. </p>
Thank you for your post.
We apologise for the inconvenience experienced due to the unprofessional service of our consultant at our Pickbell Arcade branch. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with the undesirable behaviour. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Regional store management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Thank you for your post.
We apologise for the inconvenience experienced due to the unprofessional service of our consultant at our Pickbell Arcade branch. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with the undesirable behaviour. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Regional store management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********