VJ
Velika J
1 reviews | Active since Aug 2019
08 Apr 2020, 12:40
MTN shocking customer service
Dialled 135 but no option to be transferred to a 'champion' and option 0 is not available! Managed to get hold of Georgina Matsose last week and after explaining what i required and her saying she fully understood she sent me the previous months account. I have rep**** to her a few times that was not what i required and the silence is deafening. Someone did email me for answers to security questions in reply to my email to customer care but again no response since i answered. I need urgent info for SARS and this is what i experience each and every time i have to phoned MTN, absolutely shocking for such a basic simple request.
Helpful (0)
Replies (2)0
Replies (2)VJ
Velika J's updateReviewer Update
16 Apr 2020, 18:07Its now been 2 weeks, HELLO MTN, customer care? Facebook? Service Champions really. If i ran my company like yours i would not be in business! Fix your 135 number so the 'champions' can be reached.
VJ
Velika J's update16 Apr 2020, 18:07
Reviewer Update
Its now been 2 weeks, HELLO MTN, customer care? Facebook? Service Champions really. If i ran my company like yours i would not be in business! Fix your 135 number so the 'champions' can be reached.
VJ
Velika J's updateReviewer Update
30 Apr 2020, 13:14So its been a month and still no contact from MTN. Tried facebook, customer care email and 135, hellopeter and still not a reply.
VJ
Velika J's update30 Apr 2020, 13:14
Reviewer Update
So its been a month and still no contact from MTN. Tried facebook, customer care email and 135, hellopeter and still not a reply.