ML
Maike L
1 reviews | Active since Nov 2013
24 Apr 2015, 07:54
MTN shocking Customer Service
Reference Number:#*** <br> This issue has gone on for aver a year. I settled my Wi-Fi Data account with device. Provided proof of payment. Now the amount appears on ITC? Call Centre has one hour holding times, and each time I email - I get told to wait 3 business days. When I resend the same email with the same reference, I get the same message to wait another 3 days?? I need this closed and the TC rectified!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
07 May 2015, 10:19Hello MaikeL,
We are truly sorry for the breakdown in service and for the inconvenience caused. It was never our intention to have dissatisfied you in any way.
We have now escalated the matter directly to the Management Team within our Legal Department. We've requested that they check with the attorney's to whom you were handed over for all payments and then get your profile updated on all credit bureaus.
We will touch base with you as soon as we get feedback on the escalation done.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for the inconvenience caused. It was never our intention to have dissatisfied you in any way.
We have now escalated the matter directly to the Management Team within our Legal Department. We've requested that they check with the attorney's to whom you were handed over for all payments and then get your profile updated on all credit bureaus.
We will touch base with you as soon as we get feedback on the escalation done.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply07 May 2015, 10:19
Official
Hello MaikeL,
We are truly sorry for the breakdown in service and for the inconvenience caused. It was never our intention to have dissatisfied you in any way.
We have now escalated the matter directly to the Management Team within our Legal Department. We've requested that they check with the attorney's to whom you were handed over for all payments and then get your profile updated on all credit bureaus.
We will touch base with you as soon as we get feedback on the escalation done.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for the inconvenience caused. It was never our intention to have dissatisfied you in any way.
We have now escalated the matter directly to the Management Team within our Legal Department. We've requested that they check with the attorney's to whom you were handed over for all payments and then get your profile updated on all credit bureaus.
We will touch base with you as soon as we get feedback on the escalation done.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,