MTN SHOCKING CUSTOMER SERVICE

This is an email i sent to customer care after taking out a brand new contract with MTN:

Good day,

I am sending this email to express my disappointment. I am a new MTN customer, I took a contract out yesterday for a dual phone contract. Upon completion and signing of the contract I was given the two Samsung devices. I was NOT informed prior to taking the contract out that Samsung no longer provide a charger with their devices. As a consumer, I should have been informed upfront that i would need to pay an additional amount to purchase chargers for the two devices. Nowhere on the contract,in the MTN brochure or on the box of the devices does it state that there is no charger included. I find this absolutely disgraceful and although I am only an MTN customer for 1 day, due to this deliberate omission I will never upgrade or be an MTN customer after I cancel this contract after the contract period.

I understand that this is a Samsung issue but I should have been informed upfront that there is a large additional charge to purchase the charger.

Severely disgusted."

The reply i get two days later is this:

""Yello Olver Jason,

Thank you for emailing Customer Care.

We sincerely apologise for any inconvenience you may have experienced with our service.

Warm Regards"

With everything I said in my email that is the response from Customer care. It is abundantly clear that MTN who claim to be the best service provider in South Africa do not care one tiny bit about their customers. Once you have signed their contract they no longer care because you are locked into them for the contract period. After receiving this reply i will MOST DEFINTELY cancel my contract when the contract is at its end and I will NEVER again use MTN for ANY service what so ever. I shouldnt be surprised about this absolutely shocking level of service or serious lack of concern from Customer care but I really did expect better.

Its going to be a very long two years :-(

JO