SO
Shelly O
1 reviews | Active since May 2018
28 Jan 2019, 15:53
MTN Shocking Cold Call
Shocking call from MTN.
Being in sales I know how difficult it is to get a client to say yes! however, in no way does that mean they have the right to be rude over the phone, When I have kindly said no Thank You.
If you not happy, get a new job, on another note, I think MTN need should give their staff some more training on customer services.
#rantover
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Replies (1)
MTN South Africa's replyOfficial
29 Jan 2019, 14:31Good day Shelly
Thank you for bringing this to our attention.
We apologise for the inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services.
We value your input and also appreciate the time you took to raise your concerns with us it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for bringing this to our attention.
We apologise for the inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services.
We value your input and also appreciate the time you took to raise your concerns with us it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply29 Jan 2019, 14:31
Official
Good day Shelly
Thank you for bringing this to our attention.
We apologise for the inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services.
We value your input and also appreciate the time you took to raise your concerns with us it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for bringing this to our attention.
We apologise for the inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services.
We value your input and also appreciate the time you took to raise your concerns with us it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,